SHIPPING DETAILS

SHIPPING

We always endeavor to get NZ orders out the same day on an overnight courier. We use Courier Post and can provide tracking numbers if requested. Courier Post offer a cheap and fast service, plus they can deliver to PO Boxes. We do not send items in the post as there is no way to track them.

SHIPPING COSTS will automatically be calculated in your shopping cart as you process the order on-line. If you feel the shipping cost is way to high on larger items, give us a call and we will give an exact quote.

Free shipping applies to orders over $50 but excludes airplane kits and Traxxas models. On check out you will be asked to select a  shipping option. If you order an excluded product we reserve the right to add the correct shipping amount to your order without notifying you. If in doubt, choose the paid delivery option and we will adjust it accordingly.

Free shipping only applys to orders placed on the website and not for orders placed over the phone.


SATURDAY DELIVERY is available for an extra charge of $6. Please advise in the order notes that you would like this and it will be added to your total.

We do not ship outside of NZ.

If you receive a package that looks damaged please contact us immediately and do not open the package. We will arrange for the courier to come and inspect the damage and you can then open the package in front of them to determine how bad things are. Once the package is opened we have no recourse on the courier so if you open a damaged package, you do so accepting the goods inside in their current state.


ORDERING:
Please use the on-line shopping cart when ordering. Its easy and simple to follow. Otherwise note down the product codes that you are interested in and give us a call to discuss.


PAYMENT:
CREDIT CARD: We accept Visa and Mastercard payment so please use this facility from the shopping cart. Your credit card details are split and relayed to us in two parts via two different methods for security.

BANK TRANSFER: If you would prefer to pay by bank transfer or deposit straight into our bank account then please put the order through and select the "Bank Transfer" option.


IN ACCEPTING THIS SERVICE. A word about our credit terms:
All accounts are payable within 7 days following the date of the invoice. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal of 25% of the unpaid portion of the price and other legal and recovery costs not covered by the fee, but not less than $25.00. The account may be recorded on the credit information database held by Baycorp Business Information Service.


GST:
All prices displayed on the website are in NZ$ and include GST.


RETURNS POLICY:
All products sold by RC BANDIT include the full manufacturers warranty.
Please contact us directly for any information concerning your particular circumstances.
RC BANDIT reserve the right to charge a $20 re-stocking fee on goods returned to them.
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt of goods. We will issue a credit to your RC Bandit account for returned goods. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer and RC Bandit reserves the right to charge a $20 restocking fee.

SALES TAX:
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.